Privacy Policy
Last updated: 18 December 2025
1. Introduction
Novyx (“Novyx,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, platforms, products, and AI-powered services (collectively, the “Services”).
This policy applies to business clients and their authorized users and is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA/CPRA).
2. Who We Are
Business name: Novyx
Location: Arequipa, Peru
Services: AI automation, chatbots, lead generation, data analysis, SaaS solutions, and AI consulting
Contact email: [email protected]
Privacy contact: [email protected]
3. Information We Collect
3.1 Personal Information
We may collect the following categories of personal data:
Identifiers (name, email address, phone number)
Business and company information
Billing and payment-related information
Login credentials
User-submitted content, including prompts, chatbot conversations, uploaded files, and inputs provided to AI systems
3.2 Technical & Usage Data
We automatically collect certain technical data, including:
IP address
Device and browser information
Cookies and similar tracking technologies
Usage data, analytics, and interaction logs.
4. How We Use Your Information
We use collected data for the following purposes:
Providing, operating, and maintaining our Services
Delivering AI-powered automation, chatbots, analytics, and consulting services
Improving, customizing, and optimizing Services for each individual client
Training, fine-tuning, and improving AI systems solely in connection with the customer’s service, where applicable
Customer support and communication
Marketing and business development (where permitted)
Analytics, performance monitoring, and internal research
Payment processing and invoicing
Legal, regulatory, and compliance purposes
5. AI Data Handling & Automated Processing
Novyx provides services that rely on automated processing and AI-generated outputs.
AI systems may process user inputs to generate responses, recommendations, or automation workflows.
AI outputs are advisory and operational in nature and are not legal, medical, or financial advice unless explicitly stated otherwise in a separate agreement.
Data provided by a client may be used to improve or optimize that client’s specific service or system.
We do not intentionally use client data to train generalized public AI models without appropriate safeguards or agreements.
Clients remain responsible for ensuring they have the right to provide any data submitted to our Services.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Operate and secure our website and platforms.
Analyze usage and improve performance.
Remember user preferences.
You may control cookies through your browser settings. Disabling cookies may impact certain features of the Services.
7. Third-Party Services & Data Sharing
We may share personal data with trusted third parties that process data on our behalf, including:
AI providers: OpenAI and other AI service providers
Automation & CRM platforms: GoHighLevel
Payment processors: Paddle
Email & communication providers: Gmail / Google services
Infrastructure & hosting providers
These third parties are authorized to process personal data only as necessary to provide services to Novyx and are contractually obligated to protect it.
8. International Data Transfers
Your data may be stored or processed outside your country of residence, including in the United States, where some of our third-party providers (such as GoHighLevel and AI infrastructure providers) operate.
Where required, we rely on appropriate safeguards such as contractual protections and standard data protection clauses to ensure lawful international data transfers.
9. Data Retention
We retain personal data until account deletion, unless a longer retention period is required or permitted by law, or necessary to resolve disputes, enforce agreements, or comply with legal obligations.
Upon account deletion, data will be securely deleted or anonymized within a reasonable timeframe.
10. Security Measures
We implement reasonable technical and organizational measures to protect personal data, including:
Encryption of data in transit and, where applicable, at rest.
Secure cloud infrastructure.
Restricted internal access to data.
Industry-standard security practices.
No system is 100% secure, but we take data protection seriously and continuously improve our safeguards.
11. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
Right to access your personal data.
Right to correct inaccurate data.
Right to request deletion of your data.
Right to data portability.
Right to restrict or object to processing.
Right to opt out of marketing communications.
Right not to be discriminated against for exercising privacy rights.
To exercise any of these rights, contact us at:
📧 [email protected]
We may need to verify your identity before fulfilling requests.
12. California Privacy Rights (CCPA/CPRA)
For California residents:
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising as defined by law.
You may request disclosure or deletion of collected personal information and designate an authorized agent to act on your behalf.
13. Children’s Data
Our Services are intended for business users of legal age (18+). We do not knowingly collect personal data from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Services constitutes acceptance of the updated policy.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or data protection practices, contact:
Novyx
📧 [email protected]